This is a guest blog post provided by Ivanka Menken. She is a serial entrepreneur and the owner and Co-Founder of The Art of Service since 2000. Ivanka specialises in creating organisations that manage their services in a sustainable and customer driven manner. Recently, Ivanka co-authored the book Production Process Scheduling Self Assessment. This blog post is an excerpt from this book and sheds a light on 15 requirements that need to be part of your production scheduling process.